The term Australian Canine Group Pty Ltd T/A The K9 Centre AUS’s’ or ‘us’ or ‘we’ refers to the owner of the website residing in Narangba, Queensland Australia. Our company registration number is ABN: 11761539141 Australia. The term ‘you’ refers to the user, client or viewer of our website.
We agree to provide our services to you subject to our terms and conditions. You acknowledge and accept that by using our services you agree to be bound by our terms and conditions.
Bookings can be made by:
If we don’t answer immediately we invite you to leave a message and we will call you back at our earliest convenience. If you are unable to answer your phone the trainer will leave a message for you to return the call. Please understand we are a full time dog training business and we do work from 9am to 5pm. These times may vary after talking to your trainer. Sometimes we are in a lesson and will not answer. Please remember we will forward the courtesy to you when we’re in a lesson with you. By emailing your request to us at [email protected] we will respond accordingly. If you are unsure about the charges for any of our programs, please contact us using the above means and we will happily clarify the fees for you.
We will refund any monies paid by you should you elect to cancel a service provided that you give us a minimum of:
If you fail to give us the required notice as detailed in 1 and 2 above, then all monies paid to us will be forfeited. Once a service has started no refunds in part or full will be given.
Payment terms are EFT, Online Direct Debit Afterpay, Openpay or Cash. We do have a Credit / Debit Card facility. Full payment is required on or before the commencement of the service for K9 Smart Programs other than BoardSmart. K9 BoardSmart requires a deposit prior to commencement with the balance payable prior to pickup.
Services on public holidays and weekends are dependent on availability.
All dogs must have current vaccinations, flea and worm treatments. If you are doing a boarding and Training Program with us we must have a copy of your current vaccination.
We are not responsible for picking up any excrement left by your dog prior to or at the commencement of our services. If we are training in a public area please make sure you bring with you dog poo bags.
We are not responsible for drying your dog in the event they get wet from training in wet weather. It is advisable to wear suitable clothing closed in shoes as surfaces do get slippery in these conditions as well.
Should you or your dog have any special requirements about which we need to be aware, please let us know.
You agree to release us, our trainers, agents and employees from all liability for injury, death, loss or damage of any kind whatsoever that may occur to your dog while in the care of, or being transported by, or being directly supervised by us, our trainers, agents and employees.
When attending a dog training lesson it is advisable that all members who are responsible for the day to day care of the dog attend. From experience we know that the information we provide to you during the lesson will be more likely to be accepted and practiced, ongoing, in this scenario. So we can further provide advice relevant to your particular training requirement it is advisable to bring your everyday handling equipment that you use to control your dog and/or play with your dog.
Please Note: Equipment in and of itself is not dangerous. The incorrect use of any equipment can cause harm. We believe it is negligent for dog trainers to avoid educating well-meaning dog owners on the pros and cons of all available dog training equipment simply because of the personal bias of the trainer. If you own a choke chain, remote training e-collar, pinch or prong collar, Halti, gentle leader, or any other piece of dog training equipment not mentioned, please bring that with you as we will discuss the best type and use for your training situation.
Common sense prevails in all of our training programs. This relates to the clothes you wear, (which should suit vigorous outdoor activity, such as closed in shoes etc ) the control of children that are unable to participate in the training session, not feeding your dog before the lesson due to possible medical complications and the need to contact us if you will not be able to commence the lesson on time.
If your dog is unwell, we will not train it. If we believe that the dog has behavioural issues relating to a medical condition, we will cease the training session and recommend seeking veterinary advice prior to you re-commencing the training program with us. All care is taken when we are working with your dog/s. During the K9 BoardSmart program your dog will be staying with us, our family and our dogs. On occasion some dogs suffer an injury as a result of playing and through the course of training. These injuries are never intentional but can be part of the process of changing behaviour and playing with other dogs. While all care is taken, we will not be held responsible for these injuries.
As a client of The K9 Centre you understand and agree that in order to achieve ongoing success with any training program delivered by us you must follow the instructions of the trainer and must maintain the training exercises shown to you on a regular basis. This applies to any of our K9 Smart Programs.
A party is not liable under these Terms for non-performance caused by events or conditions beyond that party’s control. This provision does not relieve the Client of its obligation to fulfill payment obligations.